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What does the course consist of?
70-271 Supporting Users and Troubleshooting a MS Windows XP OS
Describe the role and the key skills of a desktop support technician (DST) and the different environments they work in? Describe the concepts of user accounts, user profiles and user rights and resolve logon issues.
Identify and resolve system configuration and security issues.
Identify and resolve network connectivity issues.
Identify and resolve hardware issues.
Identify and resolve file and folder issues.
Identify and resolve print issues.
Identify and resolve startup issues.
70-272 Supporting Users and Troubleshooting Desktop Applications on a MS Windows XP OS
Explain how to use troubleshooting guidelines and tools to support users running applications on Windows desktops. Troubleshoot application compatibility and security issues related to applications on client PCs that run Windows XP.
Support MS Internet Explorer.
Troubleshoot issues related to Outlook.
Support MS Office.
Throughout the course candidates will be given employability support and learning opportunities for skills required by employers.
How long will the course last?
24 weeks - FULLTIME
Where is the course taught?
Glasgow North Regeneration Agency's Petershill Business Centre
How much will it cost?
Free to eligible candidates
Do I need any necessary qualifications/experience to apply?
70-271 Prerequisites
Basic Experience of MS OS such as Windows XP
Basic understanding of MS Office applications and MS Windows accessories, including MS Internet Explorer
Basic understanding of core OS technologies, including installation and configuration.
Basic understanding of hardware components and their functions.
Basic understanding of the major desktop components and interfaces and their functions
Basic understanding of TCP/IP settings
Basic experience of command line utilities for managing the OS
Basic understanding of technologies that are available for establishing internet connectivity.
70-272 Prerequisites
Attended 70-271 Course
Experience using MS Office as a general user
Experience using MS OS such as MS Windows XP
What qualifications will I be awarded with on completion of the course?
MCDST certification
What happens after I have completed the course?
Candidates will be given support and assistance to find employment
How do I apply?
Contact Peter Clough
Glasgow North Regeneration Agency.
Call FREEPHONE 0800 917 0198
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